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CUPRA CONNECT's innovative services and functions connect you with your CUPRA and the world. For instance, you can check if all your car’s doors are locked from wherever you are, or you can see where exactly you’ve parked your CUPRA. Thanks to CUPRA CONNECT services, you can feel safer and more relaxed behind the wheel. Online traffic information makes sure you get to your destination as quickly as possible, while automatic Emergency Call and online Roadside Assistance ensure you feel good while driving. All of these services are only a button away in your CUPRA vehicle and through the My CUPRA app.
Please note: The availability of CUPRA CONNECT services may vary depending on your country, vehicle and vehicle equipment.
To use CUPRA CONNECT on a new device, first pair it with your car. All you have to do is:
You can manage up to 50 vehicles and use services for multiple vehicles with My CUPRA App.
The VIN (vehicle identification number or chassis number) is your CUPRA's unique 17-digit identification number. You can find the VIN in your registration papers and in the bottom-right corner of the exterior of your windscreen.
You will need it to enrol your car and set up your CUPRA CONNECT profile.
The S-PIN is a 4-digit code that you create for your CUPRA ID during registration that you will need everytime you login in your car, as a security measure, unless you click on "save PIN". For safety reasons, you will need to introduce it in some services, such as Remote ventilation, Remote Auxiliary Heater...
Additionally, you can change the S-PIN from the App if you have already some vehicle enrolled. For that, log in in the App -->go to "Account" in the bottom left of the screen--> your data-->security.
Yes, a user account (My CUPRA App) lets you use our full range of services. Already have an account? Just enter your email and password, and click the "Sign In" button. Make sure you don't click the "Register" button in the In-Car Enrollment section, as this might create a duplicate account.
Once you've created your CUPRA ID, you will receive an email asking you to verify your account. Open and click on the link in this email to confirm your account. Now that you're registered, you just need to enrol your car to your user account to enjoy all the CUPRA CONNECT services through the app. Once you have become the Primary User of your car, you will get a confirmation message in the Infotainment system.
To create a user account in your My CUPRA App, click Login and then Registration. Next, enter your email address and create a password. Then click Registration. You will automatically receive a confirmation email. Click on the link in the email to complete registration. The first time you log in with your user data, you can fill in your personal details (first name, last name, date of birth, etc.).
To do this, you have two options:
1. Log in in the Infotainment system of the new car by clicking on "add user" in the User menu and follow the instructions to enrol. Once logged in, the new car will appear in the garage of your My CUPRA app.
2. Log in to the My CUPRA App and enter your car's VIN (vehicle identification number). If your car is a Leon with media system, you will be asked to go to your car and do a Two Key Owner Verification (TKOV). If your car is an Ateca with media system: You will receive an 8-digit registration code (called a Pairing Code) that needs to be entered into your car's Infotainment to complete enrollment (Settings -> Online Services -> Register). Once the enrollment is finished, the new car will appear in the garage of your My CUPRA App.
First, check that your CUPRA has an active internet connection and that the registration code you are using hasn't expired (the registration code is valid for 1 year).
If this doesn't solve the problem, try deleting the vehicle from your My CUPRA App, in your vehicle settings and adding the vehicle again. You will receive a new registration code to enter in your vehicle.
In order to use CUPRA CONNECT services, you need:
If you don't activate CUPRA CONNECT services, you can only use the services required by law like the public emergency call.
Please, ensure that the Maximum privacy level is deactivated.
The services get activated for free during one year on car registration day with your warranty signature.
You will receive an email one month before the expiration date, then 15 days before, 48 hours before and finally on the expiration date a final email informing you of the end of the free trial period.. You can also check the expirations in the CUPRA Store and in your Infotainment system. To extend your services, simply renew them through shop.mycupra or the store of the infotainment system and make the necessary payment.
Contact your dealer for more information.
You can renew your services in the Infotainment system store or shop.mycupra
You can cancel your contract within the cancellation period (14 days after the service activation) by sending us a statement of withdrawal. You can choose to use our cancellation form if you'd like. You can find this form at the My CUPRA App under General Terms and Conditions, at the end of the document. If you need more information, please contact CUPRA Customer Care.
If you lose your device, you can change your password by accessing the CUPRA ID Portal from another device. The new password is required to use any My CUPRA App services. For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.
A Secondary User is nominated by the Primary User and gains access to most of the services available in Remote Access and Online Infotainment packages, such as:
However, a secondary user doesn't receive access to:
Unfortunately, only one vehicle can be linked to the services agreement. This means it can't be transferred from one vehicle to another.
Because the contract ends automatically at the end of each term, it can't be terminated early. A refund of the already paid lump sum licence fee is possible only within the 14-day withdrawal period. The duration of the service is tied to the vehicle. This means that if you sell your vehicle, the next buyer can continue to use the services until the contract term expires. Please note that if you sell your vehicle, you're required to delete the mapping of the vehicle to your user account by doing a factory reset in the Infotainment system.
You can find the CUPRA CONNECT terms and conditions in the My CUPRA App and in the Infotainment system.
CONNECT is the package focused on safety and remote features by helping you easily. Is available for all CUPRA Media & Navi System and has a 3-year free trial. After that period, you will keep enjoy the freemium package, including the same features.
Commercial offer valid for:
- CUPRA Ateca produced in week 13/24 onwards
– CUPRA Formentor produced in week 22/2024 onwards
– CUPRA Leon and CUPRA Leon SP produced in week 20/2024 onwards.
If the vehicle is produced before these dates, please contact your dealer or Customer Care.
If your car breaks down, press the button in the centre of the three-button module to call the Roadside Assistant Call Centre and send your car's diagnostic data. The operator will use the data received to help you identify the issue and order a tow service if necessary.
If you have a serious accident, you can call Emergency Call Services directly. The tow truck can find your location from your vehicle's data.
Yes, you can use the Breakdown Call service as long as there's a valid call centre number available. You will be put in touch with the call centre from the country of your vehicle's registration.
Customer Care can assist you with any problem concerning your CUPRA CONNECT services or any other CUPRA product. If you want to contact a customer service agent, simply press the Info Call button (the "i" button in your car's three-button module). Your location and service data are not transmitted during the call.
You can find the CUPRA CONNECT terms and conditions in the My CUPRA App and in the Infotainment System.
When the crash sensors of the vehicle detect an accident which trigger the airbag or the seatbelt tensioner, a connection is automatically established with the country Emergency Centre.
Information about your location and crash time, driving direction, number of passengers is passed on. Please keep in mind, that normally we don't track your location. Your data is transferred only in the case of an accident to ensure your safety.
When you select Delete User or Restore Factory Settings, you reset the Infotainment system to its initial factory settings. This is especially useful if you sell your car to a new owner. You can perform a reset via the My CUPRA App or directly through the Infotainment system. Keep in mind that performing a reset deletes all of your data and configurations in the onboard Infotainment system. Your CUPRA ID account won't be deleted, but it will be unpaired from the vehicle.
The online system update is a feature that allows your vehicle to receive and install an update to its system functionalities over the air. The update can be done anytime and anywhere. You don't even need to be inside the car.
Your car's online system will be updated remotely. This means you only need to follow a few simple steps in the Infotainment system. The update can take place at any time, but only if you allow it. The update is downloaded during your trip, and the installation takes place when your car is parked.
Service Scheduling makes life easier for you. As soon as your car detects the need for a service, it notifies your preferred CUPRA service partner. The workshop then calls you to arrange a good time for the appointment. No extra effort needed.
Want it your way? You can choose your preferred service partner and contact method (email or phone) in the My CUPRA App.
When your onboard infotainment system gives you a reminder about an upcoming inspection, your CUPRA service partner receives the following information about your car:
Of course. You can change your CUPRA service partner at any time through the My CUPRA App::
With a data plan, you can purchase data for Media and Internet features, so you can use online services such as Online Media or Internet Radio.
You can purchase a data plan outside the car through our partner CUBIC (My CUPRA App or cupra.cubictelecom.com).
You will also be able to purchase a data plan in the car, via the infotainment system, as long as you activate this option on CUBIC’s website and you are the primary user and owner of the SIM.
If you have any questions or would like more information, please contact CUBIC’s Customer Services directly (https://cupra.cubictelecom.com/es/contactUs).
Data plan prices and available countries can be viewed on the website of our partner, CUBIC https://cupra.cubictelecom.com. There are no roaming charges if you travel between the listed countries. If you have any questions, please get in touch with CUBIC Customer Care directly https://cupra.cubictelecom.com/en/contactUs.
The Online Infotainment Update provides you the latest features and improvements for your car wherever you are and at a time of your choice. Instead of going to a workshop, you can do it yourself in just two steps:
First, download the update. During this step, you can continue to use your car normally. Then turn off the engine, start the installation and be on your way. You don't have to wait for it to finish. A notification will inform you if the update was successful or not.
If you own a CUPRA Leon with Navi System or Media & Navi System, the personalisation service lets you enjoy a custom driving experience. Simply set up your preferences directly from your vehicle, and they will be saved automatically. For example, you can set your preferred rear view mirror position so that you can just get in your car, sign in with your CUPRA ID and drive off without any hassle.
No, all confidential data (home address, etc.) is blocked until your identification has been confirmed.
To reset your CUPRA CONNECT settings via the infotainment system, tap on the Menu button and then select Setup. Now tap on Factory Settings and then choose if you want to reset your entire CUPRA CONNECT configuration or only one part (e.g. Media). In both cases, you can also reset the vehicle user. Keep in mind that if you reset the user (delete user/restore factory settings), your vehicle will no longer be linked to your user account and you will lose your vehicle data in the My CUPRA App.
In the Driving Data section, you can see an overview of your distances (km), driving times (hours), fuel/gas consumption, average speed per trip and the specific details of each previous journey or day. If your vehicle is an e-Hybrid, you can check the consumption as well as the battery charge.
Vehicle Status shows you your vehicle’s remaining fuel range or electric charge status, overall mileage, distance (km) and days until the next service, distance and days until the next oil change, window and door status (lock & unlock doors and windows) and light position status. If your car is a diesel CUPRA, you can also check the AdBlue autonomy in the My CUPRA App, in vehicle information section.
The data is usually up to date. When you switch off the engine, it transmits the most recent vehicle status automatically. If you would like a more up-to-date status, you can request it at any time via the My CUPRA App.
Normally, your vehicle automatically sends its most recent data to the server as soon as you switch off the engine. However, your vehicle can't transmit data if it's in an area with no network coverage, such as an underground car park or dense forest. This may be why the data displayed in your car is more up to date than the data displayed in the app.
The Vehicle Health Report compiles important data concerning your car's mileage, upcoming services and any warning lights displayed on the instrument panel. You cannot print or save the Vehicle Health Report. The data overview is available in your My CUPRA App as well.
If your car is new and you're in an area with network coverage, you can request your first Vehicle Health Report after you've covered a distance of 20 kilometres or more and switched off the engine. Keep in mind that sometimes it can take a few minutes for your most recent vehicle data to appear in the My CUPRA App.
Moreover, you can request a report update by performing a long refresh on the App while the car engine is running. This action will always update the information in the My CUPRA App.
You can only see a visual overview of the most recent report in the My CUPRA App.
The Parking Position service lets you search for your car from wherever you are. Getting to your car is quick and easy thanks to the in-app navigation, which clearly displays a map with where you parked, when you parked and even a possible route to your car.
The Parking Position is usually precise within 5 to 10 metres. Accuracy depends on several external factors, particularly GPS signal quality and type of GPS technology used.
'The Horn and Turn Signals service in the My CUPRA App helps you find your car in a large car park by activating the horn and/or hazard lights once you're within a 500m radius.
The Horn and Turn Signals service only works if:
The Remote Lock and Unlock service lets you check and change your car's central locking system from your device.
To use this service, you need to register in the app, identify yourself as an authorised user with your S-PIN and create a CUPRA ID in your dealer, which has to be activated there.
For safety reasons, the Remote Lock and Unlock service can't be used while driving. The service only works if:
With the Remote Ventilation service, you can control the ventilation system of your car remotely and activate it from My CUPRA App.
You can also see the status of the system (on/off), as well as schedule departure time (set up up to 3 different departure times), as well as when you want the ventilation to switch on automatically so that your vehicle is ventilated when you need it.
This service is available in CUPRA Leon NF, CUPRA Ateca PA, CUPRA Formentor with 420A (70Ah) and 380A (68Ah) batteries.
You can activate this service from your My CUPRA App. You can select the activation time, from 10 to 60 minutes, with a 10 minute range.
For CUPRA e-Hybrid models, the customer can set the desired temperature of the vehicle using the climatisation function before departure withthe My CUPRA App.
In addition, the window heating can be activated.
The customer can also visualise the current climatisation status of the vehicle through the My CUPRA App.
With the Remote Auxiliary Heater service, you can control the heater in your car and activate it from the My CUPRA App.
On the Ateca: You can set the running time and set timers from the Infotainment System as well.
On the Leon and Formentor: with addition of the Remote Auxiliary Ventilation, the mode (ventilate or heat) will be chosen automatically by the car, depending on the outdoor/indoor temperature conditions.
Leon and Formentor models produced after 48/20 will be able to configure and activate this service from the Infotainment system as well.
Note: to be able to enjoy this service, the vehicle must be equipped with the Parking heater.
If the Remote Auxiliary Heater isn't working, please check that your car is parked, the engine is off and your vehicle is equipped with the Parking Heater.
If your car is not an e-Hybrid, you can configure the Remote Auxiliary Heater's activation period (from 10 to 60 minutes, in ranges of 10 minutes) via the onboard Infotainment system.
The Area Alert service lets you know if your car is located within your predefined area. For example, if someone has moved your car into or out of an area, you will be notified by email or push notification so that you can take the appropriate steps. This service is only available in vehicles produced from Cw 25/22.
The Speed Alert service notifies you when your car exceeds your predefined speed limit. This service is only available in vehicles produced from Cw 25/22.
For CUPRA e-Hybrid models, the customer will have the possibility of manually starting the immediate charge to allow an early departure with full battery.
The charging process is optimally performed to save energy costs. This includes charging during the night or starting and stopping the charging process, according to the customer needs.
Also, the customer is able to set up the maximum charging current (improves the use of the battery and extends its life cycle). Using the My CUPRA App, the customer can check the charging status, remaining range, remaining charging time and the connection through the charging plug.
For CUPRA e-Hybrid models, the customer can set departure times through My CUPRA App.
The vehicle wakes up in time and carries out the charging process and/or the pre-climatisation at the scheduled departure time.
The battery can be charged and the vehicle acclimatised before departure, meaning the battery duration during the trip is improved.
Setting for charging and air conditioning, as well as the battery charging limit, specification of maximum amperage and night-time use can be set by customers. Different charging locations can be also preconfigured.
Your maps will be updated once a month. The Online Map Update is performed automatically, based on your car position and destination.
The Natural Voice Control service lets you give commands in a natural way, avoiding the need to learn specific voice commands. You can easily call up various services, such as addresses, online content, internet radio, etc. Just keep in mind that online content and addresses require an internet connection.
Natural Language Control supports British English, American English, Spanish, French, German, Italian and Czech.
To give voice commands, just push the "Press to Talk" button or say "Hola Hola".
When you need to send or reply to an email or SMS but don't want to take your hands off the wheel, the Voice to Text service lets you convert your spoken words into text format. Just press the Microphone button and dictate your message.
You can conveniently plan your routes at My CUPRA app.
To be able to receive destinations, the navigation system in your vehicle must be online and must contain map data for the respective destinations. The next time you switch on the ignition of your vehicle with an existing mobile network connection, you will be informed that new trips are available and you can download them to your vehicle.
There is a limit of 5 trips, each with 4 waypoints, including final destination. You may therefore have to delete existing routes before new routes import.
You can save them in different ways:
Process for the usage:
1. Sign in into the car.
2. CONNECT to the WiFi (via smartphone tethering or dataplan)
3. Select the Media menu--> Source browse to select the desired onlenia media source.
4. Synchronize the online media source, via the settings. To do so, it is need to log in with the corresponding credentials of the media online provider, those can be stored in order to avoid to introduce it again.
5. A Data plan or Tethering from the smartphone is required to use any of the apps.
From the In-Car Store, you can buy Infotainment apps and renew your CONNECT packages. The In-Car Store may also be integrated with other third-party sellers. For example, CUBIC provides data plan packages for the Media & Internet service.
To use the In-Car Store, you just need to register on CUPRA CONNECT and enrol your vehicle. Keep in mind that only the primary user of your vehicle can buy digital products.
For the In-Car Store purchases, you can use the credit card you have previously saved in your CUPRA Store, if you have not registered any credit card, you will be requested to continue the payment process in the webshop.
When you buy a license, it's activated automatically. The duration of the license depends on the commercial offer.
Only cars equipped with the Navi System can use the In-Car Store.
CONNECT Plus improves your overall driving experience by providing real-time navigation information. Is only available for cars equipped with the Navi System and has a 3-year free trial. After that period, if the customer wants to continue using those features must renew it subscription.
Commercial offer valid for:
- CUPRA Ateca produced in week 13/2024 onwards.
– CUPRA Formentor produced in week 22/2024 onwards.
– CUPRA Leon and CUPRA Leon SP produced in week 20/2024 onwards.
If the vehicle is produced before these dates, please contact your dealer or Customer Care.
The Parking service looks for suitable car parks and displays the number of available spots, opening hours, prices, distance and capacity. This saves you time and reduces risk of distraction.
Thanks to the Petrol Stations service, you can see an overview of the refuelling stations in your area, including their opening hours and gas prices. The service also lets you know what type of fuel your car needs.
Thanks to the charging stations service, you can see an overview of the charging stations in your area, including their opening hours, prices and the type of electric chargers. The service also lets you know information about charging power, charger availability and more.
You can conveniently plan your routes at My CUPRA App.
To be able to receive destinations, the navigation system in your vehicle must be online and must contain map data for the respective destinations. The next time you switch on the ignition of your vehicle with an existing mobile network connection, you will be informed that new trips are available and you can download them to your vehicle.
Your transaction has been cancelled for the following reason: CUPRA is subject to legal requirements relating to foreign trade and export control restrictions that prohibit the transfer and provision of products, services and technology to people sanctioned internationally for criminal activities. In order to meet these requirements, CUPRA processes your transaction data to check them against international sanctions lists. If your data matches that of an internationally sanctioned person, CUPRA will not be able to continue with your transaction and will cancel it. For further information, please refer to Section 2 of the Privacy Policy (“Screening if your data matches specific official sanctions lists”).
The General Data Protection Regulation is a European Union law that was implemented on May 25, 2018, and requires organisations to safeguard personal data and uphold the privacy rights of anyone in EU territory. The GDPR unifies the EU under a single data protection regime.
We at CUPRA are committed to complying with current regulations in order to safeguard your privacy rights and freedom.
CUPRA maintains a database of all personal data provided by customers, as well as other information which is necessary for providing all CUPRA CONNECT services, such as vehicle data and geolocalisation. All data resulting from the use of CUPRA CONNECT services belongs to the customer. Data usage is dependent on explicit customer consent. All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the CUPRA CONNECT Privacy Policy.
Please note that all data is used only by CUPRA and its distribution and service partners. Data is not shared with third parties for commercial reasons.
Data is anonymous in most cases (non-anonymous data is used only when absolutely necessary), and CUPRA processes the data according to strict security guidelines.
Of course! CUPRA and all other companies working on behalf of CUPRA have the appropriate technical and organisational measures in place to ensure an appropriate level of security for the identified risk.
Yes, you are absolutely free to delete your data. For that, you should go to My CUPRA app, then log in. After that, click on the account, your data, in your personal data, click on the option to Delete the data.
Aditionally, if you also want to delete your CUPRA ID account, you could do it by managing your data and privacy settings at https://seatid.vwgroup.io/.
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